Products
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Mastery Track Course 5: Analytics
CourseCourse 5 of 5: Learn to track and report AI agent performance in Cognigy using OData, custom fields, tasks, and goals. Build data-driven flows, connect external systems, and visualize impact for smarter automation decisions.
Free
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Mastery Track Course 4: AI Agents for Voice
CourseCourse 4 of 5: Design, test, and publish effective voice-first experiences. This course covers best practices for writing natural dialogue, using SSML, managing latency, and ensuring transcription accuracy for high-quality conversational AI.
Free
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Mastery Track Course 3: Multilingual AI Agents
CourseCourse 3 of 5: Design multilingual AI agents that adapt dynamically to user language preferences across digital and voice channels. Explore language detection, speech models, and best practices for creating seamless, inclusive customer experiences.
Free
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Mastery Track Course 2: Integrating a Business Layer
CourseCourse 2 of 5: Learn how to connect AI agents to external systems using HTTP requests, context memory, and dynamic payloads—enabling smarter, goal-driven conversations powered by real-time data.
Free
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Mastery Track Course 1: Understanding the Message Lifecycle: How Cognigy Processes, Understands & Responds
CourseLearn how Cognigy processes, understands, and responds to messages. Build intuition for troubleshooting, flow management, and voice integration in this first course of our Mastery Certification Program.
Free
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Cognigy in Action: Technical Strategies for Engaging Demos
CourseA Pre-Sales course on how to customize your demos to exceed prospect expectations. The course covers topics such as embedding webchat on a prospect's website, working with Adaptive Cards, building with xApps, file uploads, voice demos and more.