Course curriculum

    1. Part 1: Scoping the Agent

    2. Part 2: Setting up the Agent

    3. Part 3: Setting Up the LLM

    4. Part 4: Setting Up the NLU

    5. Part 5: Setting Up Knowledge AI

    6. Part 6: Knowledge AI in Flows

    7. Part 7: Question Nodes

    8. Part 8: Deploying to Webchat

    9. Part 9: Creating the Claims Process

    10. Part 10: Advanced Flow Concepts

    11. Part 11: Debugging with Live Follow

    12. Part 12: Introduction to Voice

    13. Part 13: Considerations for Phone Agents

    14. Part 14: Enabling Voice Features

    15. Part 15: Setting Up STT

    16. Part 16: Setting Up TTS and SSML

    17. Part 17: Question Nodes: Answer Preprocessing

    18. Part 18: Use an xApp

    19. Part 19: Contact Center Integration

About this course

  • Free
  • 19 lessons
  • 1.5 hours of video content

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