Technical Foundational Path
Here's what you'll learn:
Enroll in this learning track and beging your journey to improving your skills.
Cognigy Foundations
A course for technical Pre-Sales teams to with the focus of building engaging sales demonstrations. Course Length: 2 Hours For access email: [email protected]
AI Agents for Cognigy Users
This course will provide experienced Cognigy.AI users with a comprehensive understanding of Agentic AI, focusing on building AI Agents powered by LLMs. Learn to create, orchestrate, and deploy an AI Workforce to enhance automation and scalability.
Showcasing Agentic AI: How to Demo with AI Agents
A course for technical Pre-Sales teams to with the focus of building engaging sales demonstrations. Course Length: 2 Hours For access email: [email protected]
Building With AI Agents - A Complete Walkthrough
A hands-on course for implementing real-world AI Agent use cases. The course is an extended end-to-end building session that can be viewed continuously or based on a student's learning appetite.
Cognigy in Action: Technical Strategies for Engaging Demos
A Pre-Sales course on how to customize your demos to exceed prospect expectations. The course covers topics such as embedding webchat on a prospect's website, working with Adaptive Cards, building with xApps, file uploads, voice demos and more.
Mastery Track Course 1: Understanding the Message Lifecycle: How Cognigy Processes, Understands & Responds
Learn how Cognigy processes, understands, and responds to messages. Build intuition for troubleshooting, flow management, and voice integration in this first course of our Mastery Certification Program.
Mastery Track Course 2: Integrating a Business Layer
Course 2 of 5: Learn how to connect AI agents to external systems using HTTP requests, context memory, and dynamic payloads—enabling smarter, goal-driven conversations powered by real-time data.
Mastery Track Course 3: Multilingual AI Agents
Course 3 of 5: Design multilingual AI agents that adapt dynamically to user language preferences across digital and voice channels. Explore language detection, speech models, and best practices for creating seamless, inclusive customer experiences.
Mastery Track Course 4: AI Agents for Voice
Course 4 of 5: Design, test, and publish effective voice-first experiences. This course covers best practices for writing natural dialogue, using SSML, managing latency, and ensuring transcription accuracy for high-quality conversational AI.
Mastery Track Course 5: Analytics
Course 5 of 5: Learn to track and report AI agent performance in Cognigy using OData, custom fields, tasks, and goals. Build data-driven flows, connect external systems, and visualize impact for smarter automation decisions.